Baggage Policy

What is my checked baggage allowance?

Checked in baggage includes all those items which are weighted and carried in the aircraft and are not accessible to passengers during flight. It must consist of suitcases or containers that are sufficiently rigid and resistant to the stress caused by normal handling so as to ensure safe transport without special requirements.

There is no checked in baggage allowance for infants, only hand baggage will be accepted. Free baggage allowance detailed information is published in the Pioneer Airlines Checked Baggage Policy document.

What is my cabin baggage allowance?

In addition to the checked luggage, every passenger is allowed a carry-on of not more than 5 kg. If you are carrying an infant, you will be allowed to check-in one stroller and a child-care bag containing items necessary for taking care of the infant for the duration of the flight.

Travelers out of Lagos to other states are advised that ONE PIECE ONLY of hand baggage may be taken into the aircraft cabin.

Can I carry excess baggage?

You will be required to pay an extra charge for carriage of baggage in excess of the free baggage allowance.

What items are prohibited in checked baggage?

It is not permitted to carry the following items in checked baggage:

• Briefcases with alarm devices installed.
• Gases (inflammable, noninflammable and poisonous) such as camping gases.
• Inflammable liquids such as lighter fuels, varnishes and thinners.
• Lighters with non-absorbable gases (except liquid gas) and their relative refills.
• Explosives, ammunition, fireworks and rockets.
• Inflammable solids such as matches and highly inflammable items.
• Substances which emit inflammable gases on contact with water.
• Mercury thermometers or similar (except a small one for personal use).
• Oxidizing materials (such as bleaching powder and peroxide), infectious and poisonous materials.
• Radioactive materials.
• Corrosive materials (such as mercury acids alkali).
• Magnetized and other dangerous materials.
• Any permitted sharp objects in checked in baggage should be securely wrapped to prevent injury to screeners and handling personnel.
• Items stated under Article 9 of our Conditions of Carriage.

What do I do if my baggage is delayed or damaged?

Whilst we will make every attempt to ensure your luggage is handled with care, you should be aware that a limit is imposed on Pioneer Airlines liability for loss, delay or damage to baggage.

The airline does not accept liability for fragile, valuable, perishable articles or baggage which is packed in damaged or unsuitable containers.

Should you find that your baggage is damaged or has not arrived, please contact any Pioneer Airlines staff (or our handling agents) immediately. Details of your baggage will be taken and you will be offered immediate assistance.

What do I do if I need to make a baggage claim?

Notice of missing baggage, damage, or pilferage of checked baggage must be given to Pioneer Airlines at the airport within 4 hours of the arrival of your flight. To help us process your claim quickly, we will need the following:

• Property Irregularity Report (PIR)
• A copy of your travel ticket and baggage tag
• Checked in luggage receipt if any
• A detailed list of the missing luggage items
• Receipts of the contents of the baggage
• A copy of the Miscellaneous Charge Order of declaration of value if made and in the case where excess baggage was paid.

When making your report for delay or damage, please provide your flight confirmation number and copies of any relevant receipts. Please be advised that replacement receipts cannot be accepted for damage baggage claims. We strongly recommend that passengers retain all original receipts applicable to their baggage claim.

Under Pioneer Airlines General Conditions of Carriage, we accept no liability for the loss of money, jewelry, precious metals, tobacco products, keys, cameras, computers, medicines, spectacles, sunglasses, contact lenses, watches, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, certificates, licenses, passports and other identification documents or samples either on your person or in your cabin.

Upon receipt of your claim, claims for damaged/lost baggage will be processed as soon as possible within which time a full trace must have been completed on the damaged/lost baggage.

Pioneer Airlines does not accept any responsibility for personal belongings misplaced or lost on board the aircraft or in the airport terminal. Any items found on board are forwarded directly to the lost property offices.